Guess Factory Is Now Hiring Assistant Manager – Kanata, ON

Job details

Location: Kanata, ON
Wage: US$23 per hour
Type of work: Full time, part time
Shift/Schedule: Morning, evening, overnight

Supervises: assists management with all sales associates, desk associates, stock associates
Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of store staff, leading by example on the sales floor, and maintaining store standards on the sales floor and in stock.

People Development

Ensure all associates complete training in accordance with company guidelines
Lead by example by coaching, developing and providing ongoing feedback and training on product knowledge, selling skills, visual merchandising and customer experience delivery

Customer Experience

Ensuring an excellent level of customer service is a priority at all times, executing and achieving the Customer Experience consistently
Maintains all visual merchandising standards, guidelines, promotions, and general cleanliness and organization of the sales floor and inventory

Increase sales and profitability

Meet or exceed store profitability expectations in sales, payroll, shrink and conversion

Operational efficiency

Meet all payroll expectations
Controls the company’s assets, complying with all loss prevention measures
Execute and comply with all company policies and procedures

Additional responsibilities

Use common sense when making decisions
Excellent communication skills
Act with integrity and respect
Adapt to the changes required by the business
Ability to handle multiple tasks simultaneously
Assumes and completes other tasks as assigned by the supervisor

Job Requirements

A proven track record of driving sales, profits and people development.
Minimum of two years of experience with a proven track record of generating sales and profit results, as well as training and developing a team of individuals
Personal Computer Analysis and Detailed Report
High school or equivalent preferred
Any weight lifting over 30 pounds
Scheduled shifts may require you to be on your feet for a minimum of eight hours

What skills and qualities are important for an assistant manager?

Being an assistant manager requires a combination of skills and qualities that contribute to effective leadership, team management, and organizational success. Here are some important skills and qualities for an assistant manager:

Leadership: Assistant managers need strong leadership skills to guide and motivate their team members. They must be able to provide direction, set clear expectations, and inspire others to achieve their best.
Communication: Effective communication is crucial for an assistant manager. They must be able to convey information clearly and concisely, actively listen to the concerns of their team members, and facilitate open and transparent communication within the team.
Problem-solving: Assistant managers often encounter challenges and problems that require quick thinking and effective problem-solving skills. They must be able to analyze situations, identify solutions, and make informed decisions.
Organization: Assistant managers are responsible for overseeing multiple tasks, projects, and schedules. Strong organizational skills help them manage their time effectively, prioritize tasks, and ensure smooth operations.
Teamwork: Assistant managers work closely with their team members and other departments. They must be able to collaborate effectively, delegate tasks appropriately, and foster a positive and cooperative work environment.
Adaptability: The ability to adapt to changing circumstances and deal with unexpected situations is vital for an assistant manager. They must be flexible, resilient, and able to adjust their plans and strategies as needed.
Financial acumen: Assistant managers often play a role in budgeting, expense control, and financial management. Basic knowledge of financial principles and the ability to interpret financial data can be valuable in this position.
Customer Focus: Depending on the industry, assistant managers may interact with customers or consumers. Having a customer-centric mindset and the ability to effectively address consumer needs and concerns is important for maintaining positive relationships.
Conflict Resolution: Conflicts can arise within a team, and assistant managers must be skilled at resolving conflicts fairly and constructively. They must be able to mediate disputes, facilitate productive discussions, and find mutually beneficial resolutions.
Continuous learning: A willingness to learn and improve is essential for an assistant manager. Staying up to date with industry trends, seeking out professional development opportunities, and being open to feedback can help you grow in your role.

Remember, the specific skills and qualities required for an assistant manager may vary depending on the industry, company, and specific job responsibilities. However, these general attributes provide a solid foundation for success in this role.

What training and certification is required to become an assistant manager?

The educational requirements to become an assistant manager can vary depending on the industry, company, and level of responsibility. While specific educational qualifications may not be required for all assistant manager positions, having relevant education and certifications can enhance your prospects and demonstrate your knowledge and commitment to the role. Here are some educational paths and certifications that may be beneficial:

Bachelor’s Degree: Many assistant manager positions prefer candidates with a bachelor’s degree in a related field, such as business administration, management, finance, hospitality, or retail management. A degree provides a solid foundation in key business principles and management concepts.
Master’s Degree: Pursuing a master’s degree, such as an MBA (Master of Business Administration), can give you a competitive edge in the job market and further develop your management skills. While not always required, an advanced degree can open up more senior-level opportunities.
Industry-specific education: Depending on the industry you’re working in, specialized education or training may be advantageous. For example, if you’re interested in becoming an assistant manager in the healthcare industry, pursuing a degree or certification in healthcare management may be beneficial.
Professional certifications: Several certifications are available to demonstrate your expertise and commitment to management. While not required, these certifications can add value to your resume. Some popular certifications for assistant managers include:

Certified Manager (CM): Offered by the Institute of Certified Professional Managers (ICPM), the CM certification validates your knowledge and skills in management principles and practices.
Project Management Professional (PMP): Offered by the Project Management Institute (PMI), the PMP certification is ideal for assistant managers involved in project management roles.
Certified Retail Management Professional (CRMP): Provided by the National Retail Federation (NRF), the CRMP certification focuses on retail management skills and knowledge.
Certified Hospitality Supervisor (CHS): Offered by the American Hotel and Lodging Educational Institute (AHLEI), the CHS certification is suitable for those who want to be assistant managers in the hospitality industry.

It’s important to note that while education and certifications can strengthen your qualifications, practical experience and a track record of successful performance are equally important in securing an assistant manager role. Employers typically value a combination of education, certifications, and relevant work experience when considering candidates for management positions.

Who can apply for this position?

The employer accepts applications from:

Canadian citizens and permanent or temporary residents of Canada.
Other candidates with or without a valid Canadian work permit.

How to apply
Online: Apply on the company website

What is the work environment like for an assistant manager?

The work environment for an assistant manager can vary depending on the industry, company size, and specific job responsibilities. Here are some general characteristics of the work environment that assistant managers often encounter:

Leadership Role: Assistant managers hold a leadership position within the organization. They are responsible for supervising and managing a team, which involves providing guidance, support, and direction to their subordinates.
Office or On-Site Presence: Assistant managers typically work in an office or on-site environment, depending on the nature of the industry. They may have their own workspace, which may include a desk, computer, and other tools needed to manage their responsibilities.
Collaboration and teamwork: Assistant managers often collaborate with their team members, other departments, and higher-level managers. They work closely with their team to achieve organizational goals, delegate tasks, provide feedback, and ensure efficient workflow.
Time management: Assistant managers often have a diverse range of responsibilities, which can include administrative tasks, team supervision, meetings, planning, and problem-solving. Effective time management is crucial to balancing these responsibilities and meeting deadlines.
Fast-paced and dynamic: The work environment for assistant managers can be fast-paced and dynamic, especially in industries such as retail, hospitality or food service. They may need to juggle multiple tasks simultaneously, respond to customer needs quickly and adapt to changing situations.
Pressure and stress: Assistant managers often face pressure and stress due to their leadership role and the need to meet targets or deadlines. They may need to deal with challenging situations, resolve conflicts, and make difficult decisions while maintaining composure.
Customer Interaction: Depending on the industry, assistant managers may have direct interaction with customers or consumers. They may handle customer complaints, resolve issues, and ensure a positive customer experience.
Training and development: Assistant managers are often responsible for training and developing their team members. They may lead onboarding sessions, provide ongoing coaching and feedback, and identify areas for skill enhancement or professional growth.
Career advancement opportunities: Assistant manager roles are often seen as a stepping stone to higher-level management positions. With experience and proven performance, assistant managers can progress to more senior management roles within the organization.

It’s important to note that the work environment can differ significantly between industries and organizations. Retail, hospitality, healthcare, finance, and manufacturing are just a few examples of industries where assistant manager roles exist, each with their own unique work environment and challenges.